It is important to understand that everything we do impacts on our customers, both internal and external. We will listen to and understand their needs, then take action to provide the right service in a positive
and professional manner.
Examples of this include: Listen and understand the customer needs, clarifying by asking questions and repeating back where necessary.
Examples of this include: Review interactions with customers to find improved ways of working.
Examples of this include: Implement ideas which will improve the customer experience.
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