Landlords are required to carry out repairs to their properties within reasonable timescales depending on the seriousness of the problem.
If repairs are needed in your home there are a number of steps you can take to make sure your landlord carries them out:
Always report the problem to your landlord no matter how small and always give the landlord the opportunity to fix the problem.
Follow it up in writing, with a date and keep a copy. It may be important that you can prove your landlord was aware of the problem.
If you don't know who your landlord is notify the letting agent. You have a legal right to know the landlord's name and address. If you don't know check all your documents about your tenancy or get advice from the Citizens Advice Bureau.
When you report the problem, your landlord should tell you who is responsible for the repair, what will be done and how long it will take.
In emergencies relating to gas you should call the Southern Gas Networks emergency line on 0800 111 999. You may have to call the supplier or emergency services. You should also tell the landlord too.
If the landlord ignores you or takes too long to respond you can report the problem to us. Call 01622 602440 to report it.
Damp and Mould
There are three causes of damp, each needs a different remedy.
Rising damp, which is dampness that comes from the ground
Dampness from the tenant not ventilating the property regularly
Dampness due to a leak
If your property has a damp problem first speak to your landlord. If they can’t help, you can call us on 01622 602440.
We will write to the landlord requesting a visit to the property. During the visit we will identify any repairs that are needed, and in some cases we may ask your landlord to carry out the repairs.