Support from other organisations


Whilst we're updating our website with how our services are being affected, other organisations and companies are also updating their websites with useful information.

Partner organisations

Kent County Council

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Kent County Council are updating their website with up-to-date information on how their services have been affected by Coronavirus.

You can find out more on their website.

The Police

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You can report non-urgent crime to the Police through their website.

In an emergency call 999.

If you're concerned that a business or person is breaching the coronavirus rules you can report it to The Police.

Kent Fire and Rescue 

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Kent Fire and Rescue deliver their services to more than 1.8 million people across Kent and Medway.

You can find out more on of their services thought their website.

In a fire emergency call 999.

The NHS

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The NHS website has the latest information on Coronavirus. Some of their advice includes:

  • how to stop the spread
  • being pregnant
  • who is at high risk
  • symptons
  • self-isolating

Visit their website for more information.

Utility companies

Southern Water

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Water Supply

Southern Water's website has all their latest information.

Helping customers

They're offering a range of tariffs and payment schemes. More information can be found on their website.

They're identifying ways of providing further support for customers impacted by the pandemic as well helping vulnerable customers. You can tell Southern Water that you're vulnerable and need help by visiting their website.

Supporting communities

They're launching community grants schemes to support charities. They'll publish more information on their website shortly.

All their reservoir car parks are now closed.

Emergency repairs

As an essential public service, maintaining our services to customers is vital.

Their teams will continue to operate sites, repair assets and continue with planned investments.

How you can help us

You can help them by reporting any leaks on their website.

British Gas

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The British Gas website has FAQ's on how their service is effected by Coronavirus. You can also find out what to do if you're a prepayment customer and how to book emergency engineer appointments.

You can find out more by calling 0333 202 9802 or visit their website.

EDF

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EDF have a detail FAQ section about their service and how it effects their customers.

You can find out more on their website.

Charities

Age UK

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Age UK offers lots of services for older people living in Maidstone.

Some of their services include:

  • footcare
  • computer classes
  • seated exercise
  • day centers
  • befriending

You can find out more about Age UK on their website.

Involve

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Involve's vision is 'Healthy, connected people and communities'.

Some of their services include

  • developing resilient communities
  • empower and support carers
  • empower and connect people to improve health
  • encourage, facilitate and support people with health problems to take part in enjoyable physical activity
  • connect for independance
  • mainstream social prescribing

You can find out more on their website.

Money Advice Service

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The Money Advice Service is a free and impartial money advice service that is set up by government.

Some of their services include:

  • advice and guidelines to improve your finances
  • tools and calculators
  • support over the phone and online

You can find out more on their website.

Citizens Advice

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Citizens Advice have diverse range of services to help you.

Some of their services can help you with:

  • benefits
  • work
  • debt and money
  • housing
  • law
  • immigration

The Maidstone branch has stopped their face-to-face service. However you can find out more information on their website.

One You

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One You is supported by Kent County Council.

Some of their services include how to help with:

  • drinking less
  • quit smoking
  • getting moving

You can find out more on their website.

Samaritans

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Samaritans have a wide range of services to give you advice and support.

You can find out more on their website.

You can also call their Maidstone branch on their free phone number 116 123.

Other organisations

The Department of Transport

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Vehicle owners have been granted a temporary exemption on their MOT from 30 March 2020.

You can find out more through the Department of Transport website.

The Department of Education

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School closures

You can find out more on their website.

Home food deliveries

Visit Maidstone is working with local businesses to compile a directory of businesses offering home deliveries or a take away service for food and essential items in Maidstone.

Social Media

Social media is a valuable tool at a time like this, but it can also contain mis-information and rumour, which isn’t helpful.

Here are the organisations social media that will give you factual advice:

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If you cannot find what you are looking for in our search facility, you can use our A-Z index to find the service you require.

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